User Pain Point
User Interview
The button is fixed at the center of the right side and does not block the text content.
Overview
Post-lesson Quiz
“searching online answers is inefficient”
How do you feel about learning online?
Design Reflection: Certificate of Completion
Background
Example Questions
Meal Muse PageCan you tell us about a time when you got into a hobby?
The long button placed at the bottom is noticeable.
AI Chatbot will accompany you during your self-study, quickly answering all kinds of questions you encounter in your learning. It is a great helper in improving learning efficiency.
Users hope to have the opportunity to practice during self-study. Only through real practice can they master and consolidate knowledge.
User Quotes
When you successfully completes a course, you can receive a course certificate issued by Learning. This certificate can be downloaded locally or shared on other platforms, such as LinkedIn. The completion certificate is an affirmation of your learning ability and is also very helpful in enhancing the your resume.
I’m always happy to meet new people:) Say hi via hello@jinyun.space or connect with me on LinkedIn
You can easily manage your account in the profile page, there are common features such as reset the password, cancel subscription and view credentials.
What user want
The icon is only half the size of a regular icon, making it inconvenient for users to tap.
Visibility. Bottom right corner is usually where a service icon is placed. Consistency. Other icons used in the Learning products are circles, for example, the search icon. Accessibility. The icon is easily accessible and doesn’t disappear when the page scrolls.
Enroll in a course
user
Design Reflection_01: Lack of Mentorship
User Pain Point
A Certificate from Udemy
Reading documents and watching videos only allow users to grasp the basic concepts of knowledge.
Resume Enhancement. Adding a certificate to your resume can enhance your profile. It shows potential employers that you are committed to learning and improving your skills. Confidence and Personal Satisfaction. Earning a certificate can also provide a sense of achievement and can boost your confidence in your professional capabilities.
What we provide
User Quotes
Obstacle & Solution
user to learn ?
Affinity Mapping
Findings
WHAT Makes
Participants Response & Affinity Mapping
Cons
You can explore various tech courses. The platform provides detailed course descriptions, syllabi to help you make informed choices.
Browse and discover course
Complete a quiz after a lesson
Benefits of a certificate:
Final Version
Learning is an online education platform dedicated to offering high-quality programming courses using ChatGpt, assisting users in personalized learning with an AI mentor.
What we provide
Learning
HOW
July 2023 - Oct 2023
“But at the end is all about practice.”
user stick to a course?
HomepageWork
Work PageAbout
About PageJinyun Li
https://www.linkedin.com/in/jinny-l-a253b1232/Learn
Participants Responses
What user want
Pros
Our team conducted a deep research across multiple learning platforms. We found that many potential competitor platforms that provide certificates upon completion of their courses.
Monster Care
WHAT Motivates
@ 2024 J.L. All rights are reserved.
Through post-lesson exercises, you can better digest the knowledge you've learned. Meanwhile, the AI assistant will always be online to answer questions, helping you resolve issues promptly.
Monster Care PageLearning offers a post-lesson quiz feature. After each lesson, users can take a quiz to check if they have mastered the knowledge learned.
Cons
Example: The position of the AI chatbot Icon
Second Version
Timeline
Pros
“Finding ways to apply the knowledge -- project based approach really helps here”
Process
Try to understand what makes them want to learn
Try to understand what their experience is with online learning
My Role
“not being able to talk to someone about a problem”
Try to understand how participants learn how to code or do something more technical
They wish they can get quick and accurate responses to their questions.
Based on over 40 participants responses, we conducted affinity mapping, aiming at finding out user pain points and potential solutions with collaborative carding sorting.
Insights and their reflections on the design
“Prefers learning by taking on challenges. Just watching a video is not actually practice.”
Design Reflection_02: Practice Makes Perfect
WHAT Drives
First Version
Could you tell me about a time you faced learning a challenging technical topic?
A UX Design Intern in a small design team.
Showcase
Meal Muse
Once you find a course of interest, you can enroll in it after subscribing to the learning plan. Enrollment allows you to access course materials, including readings, quizzes, and assignments.
Highlights
“got exposed to mentorship and that’s helpful”
To understand
?
Competitive Analysis
user seek out mentorship ?
Many participants felt frustrated when their doubts can’t get immediate answers.
When users complete a lesson, Learning provides exercises related to this lesson. Through these quizzes, users can better grasp the knowledge, improve their proficiency, and truly apply the knowledge in practice.
Learning provide users with the AI chatbot feature. When users meet a problem during their learning, they can easily ask the AI chatbot for solutions.
Occupying the entire bottom of the interface is a bit too much. The bottom of the interface is always reserved for the navigation bar
AI Chatbot
In 2023, ChatGPT emerged prominently, and a multitude of AI tools sprouted up in people's daily lives like bamboo shoots after a spring rain. AI is no longer an obscure professional term but a practical tool frequently encountered in everyday life. Learning, with the aid of AI tools, has integrated educational resources, enabling users to precisely and efficiently access the content they wish to learn.
Manage your account